Customer Care Representative

When you call Community Heating and Cooling, the first person you talk to is Trina! She is our Customer Care Representative here. We are so lucky and blessed to have such a compassionate, genuine, and a helpful individual.

Trina has her own mission for Community Heating and that is to make sure that she has true connections with every single person she talks to. Trina has a special way with people, she makes you feel comfortable and will go out of her way to make sure you feel you are a part of our family here at community heating.

No matter what the issue is with our customers, she will make it a priority to take care of you right away. We want our community to know who they are speaking with, so we have asked Trina a few questions for you get to know her a little better!

What do you like about working for us?

Wow, such a simple question yet so hard to answer! There are multiple reasons why I enjoy working at Community Heating. First of all, I must say it is such an honor to get the opportunity to help my community. The relationships that I have built with customers are the reason I wake up every morning and enjoy going to work.  I get excited every time the phone rings and I get to help with whatever it is they need!                                               

Secondly, this is actually a family company. I work for, or should I say  “with” my older sister. If you would of told me 5 years ago that my sister and I would be working together, I would of laughed till I was red in the face, then called you CRAZY! Kai and I growing up were just in different stages in life, especially with the age difference. I must say though.. Kai now is my best friend… CRAZY!! To be a part of my sister’s success is now my success.  I am so proud of her and how much she has achieved at such a young age. SO Thank you Kai for being such a great boss, mentor, and best friend. I wouldn’t have it any other way!

What do you do when you're not at work?

I just moved into my new place a few months ago, so I have been doing a lot of arts and crafts that I found on Pinterest! I LOVE Pinterest! It’s so funny cause when I have been asked this question before I would always say my dog and I do this and my dog and I  do that.. But NOW it is me, my dog, and my new BOYFRIEND!! Lol YAY! Lately what my boyfriend and I have been doing a lot, is taking road trips to places that we have never been.. our next destination is Mount Rainer!  I also love just being with my friends and family! My parents are really fun people to hang out with so we try to get together often and laugh our butts off! It’s SUPER cool to have such a close family, we do everything together!

What are some fun facts about you?

I have been playing volleyball since I was 7 and I have a ton of awards for high school and club ball. - I lived in Florida for 2 years and got my license in Cosmetology with Aveda- I have never broken a bone in my body- I love all water sports! I have a nephew (Knox) and Niece (Isa) that I am obsessed with! And I can’t wait for my other sister (JULIE) to move to Olympia!!!